Knowledge sharing capability, absorptive capacity, and innovation capability: an empirical study of Indonesia's information and communication technology industry

This research investigates the relationships between knowledge sharing capability, absorptive capacity, and innovation capability. This research proposed and tested three hypotheses. The data was collected by conducting a survey on 114 companies of Indonesia’s information and communication technology industry, including a telecommunication service provider, a support service provider,network vendors, and consumer devices vendors. This study finds that absorptive capacity is the intervening factor between knowledge sharing capability and innovation capability. It also shows that potential absorptive capacity has a positive influence on realized absorptive capacity, and realized absorptive capacity has a positive influence on product and process innovation capability

Studi Mengenal ERP System Adoption Berbasis Technology Acceptance Model

Sistem ERP adalah sistem informasi yang mengintegrasikan fungsi-fungsi bisnis dalam Perusahaan, seperti fungsi manufaktur, keuangan dan manajemen rantai suplai. Sistem ERP tidak dapat meningkatkan performansi Perusahaan bila tidak diadopsi dan digunakan secara teratur dan benar oleh para penggunanya. Dengan mengadopsi model dasar Technology Acceptance Model (TAM) dalam mempelajari proses penerimaan (adoption) sistem ERP oleh user dalam organisasi, penelitian ini menambahkan aspek peran project champion dalam menganalisis proses penerimaan sistem ERP oleh pengguna. Peran project champion disini dipelajari dengan yang memasukkan dua variabel independen tambahan yaitu technical champion dan organisational champion. Faktor lainnya yang digunakan dalam penelitian ini yaitu perceived usefulness, intrinsic dan situational involvement, prior USAge, argument for change, shared belief, project communication dan training. Pengambilan data dilakukan terhadap 123 responden yang merupakan karyawan pengguna sistem ERP di PT.Telkom Indonesia. Pengolahan data dilakukan dengan menggunakan metode Structural Equation Modelling (SEM), dan perangkat lunak pengolah data LISREL. Hasil pengolahan data menunjukkan bahwa perceived usefulness berpengaruh positif terhadap behavioral intention to use sistem ERP. Hasil dari penelitian juga menunjukkan bahwa technical champion, organisational champion, intrinsic dan situational involvement, argument for change, shared belief, project communication dan training secara tidak langsung berpengaruh positif terhadap behavioral intention to use sistem ERP

System implementation: managing project and post project stage - case study in an Indonesian company

The research reported in this paper aims to get a better\ud understanding of how the implementation process of\ud enterprise systems (ES) can be managed, by studying the\ud process from an organisational perspective. A review of\ud the literature on previous research in ES implementation\ud has been carried out and the state of the art of ES\ud implementation research is defined. Using several body of\ud literature, an organisational view on ES implementation is\ud described, explaining that ES implementation involves\ud challenges from triple domain, namely technological\ud challenge, business process related challenge, and\ud organisational challenge. Based on the defined state of the\ud art and the organisational view on ES implementation\ud developed in this research, a research framework is\ud presented, addressing the project as well as the postproject\ud stage, and a number of essential issues within the\ud stages. System alignment, knowledge acquisition, change\ud mobilisation are the essntial issues to be studied in the\ud project stage while institutionalisation effort and\ud continuous improvement facilitation are to be studied in\ud the post-project stage. Case studies in Indonesian\ud companies are used to explain the framework

Studi Mengenal ERP System Adoption Berbasis Technology Acceptance Model

Sistem ERP adalah sistem informasi yang mengintegrasikan fungsi-fungsi bisnis dalam perusahaan, seperti fungsi manufaktur, keuangan dan manajemen rantai suplai. Sistem ERP tidak dapat meningkatkan performansi perusahaan bila tidak diadopsi dan digunakan secara teratur dan benar oleh para penggunanya. Dengan mengadopsi model dasar Technology Acceptance Model (TAM) dalam mempelajari proses penerimaan (adoption) sistem ERP oleh user dalam organisasi, penelitian ini menambahkan aspek peran project champion dalam menganalisis proses penerimaan sistem ERP oleh pengguna. Peran project champion disini dipelajari dengan yang memasukkan dua variabel independen tambahan yaitu technical champion dan organisational champion. Faktor lainnya yang digunakan dalam penelitian ini yaitu perceived usefulness, intrinsic dan situational involvement, prior usage, argument for change, shared belief, project communication dan training. Pengambilan data dilakukan terhadap 123 responden yang merupakan karyawan pengguna sistem ERP di PT.Telkom Indonesia. Pengolahan data dilakukan dengan menggunakan metode Structural Equation Modelling (SEM), dan perangkat lunak pengolah data LISREL. Hasil pengolahan data menunjukkan bahwa perceived usefulness berpengaruh positif terhadap behavioral intention to use sistem ERP. Hasil dari penelitian juga menunjukkan bahwa technical champion, organisational champion, intrinsic dan situational involvement, argument for change, shared belief, project communication dan training secara tidak langsung berpengaruh positif terhadap behavioral intention to use sistem ERP. Keywords: ERP, Behavioral intention to use ERP, User acceptance, adoption, Champions, TAM, SE

Knowledge sharing capability, absorptive capacity, and innovation: An empirical study of Indonesia’s information and communication technology industries

This research investigates the relationships between knowledge sharing capability, absorptive capacity, and innovation.We propose statistical hypotheses and Structural Equation Modeling to study these relationships based on the data sampled from 104 companies of Indonesia’s information and communication technology industries, including, telecommunication service provider, support service provider, network vendors, and consumer devices vendors.By testing three hypotheses, this study finds that absorptive capacity is the intervening factor between knowledge sharing capability and innovation.It also shows that potential absorptive capacity has a positive effect on realized absorptive capacity, and realized absorptive capacity has positive influence on product and process innovation

Development of Kansei Engineering-Based Method for Service Improvement in Hotel Operations

The purpose of this study is to develop or improve the Kansei engineering-based method for designing service improvement used in previous studies. Kansei engineering can be integrated with other relevant methods or techniques so that a better method can be produced. This study proposes the development of Kansei engineering-based method that is suitable for designing service improvements in hotel operations by integrating Kansei engineering, text mining, service blueprint, SERVQUAL, Kano model, and QFD. Text mining is used to collect Kansei words by utilizing online customer reviews. Service blueprint is used to determine the service attributes, and SERVQUAL to evaluate current service quality. Kano model is used to classify service attributes into Kano categories. QFD is used to determine customer needs and translate these customer needs into technical characteristics and specifications. The method developed in this study was applied in hotel services in Bali. The results of determining service improvement priorities obtained in this study indicate that service improvements should be focused on the hotel technical requirements which consist of hotel cleanliness standards, availability of housekeeping equipment, professional hotel interior and exterior designers, personnel management, general affair management, employee education and training, and customer relationship management. This method has been successfully applied in the hotel sector. In addition to the hotel sector, this method can also be applied in other service sectors

Pengambilan Keputusan Pemilihan Pemasok di Perusahaan Manufaktur dengan Metode Fuzzy ANP

Abstrak. Persoalan pemilihan pemasok merupakan masalah penting dalam perusahaan karena hal ini akan sangat menentukan kemampuan perusahaan untuk menjamin ketersediaan bahan baku produksinya. Penelitian ini bertujuan untuk mengkaji penggunaan model pengambilan keputusan fuzzy-ANP (fuzzy analytic network process) dalam kasus pemilihan pemasok di sebuah perusahaan manufaktur. Metode gabungan fuzzy dan ANP digunakan karena selain perlu mempertimbangkan ketergantungan antar kriteria, juga ingin diminimalisasi ketidakpastian dan ketidaktepatan pada penilaian tingkat kepentingan tiap kriteria. Kerangka berpikir dari penelitian ini terdiri dari empat tahapan besar yaitu proses pembentukan kriteria dan subkriteria pemilihan pemasok, proses penentuan ketergantungan antar kriteria, proses pembobotan kriteria/subkriteria, serta proses penilaian pemasok. Proses pembobotan kriteria dihasilkan dari dua data yaitu data bobot kriteria tanpa dependency dan kriteria bobot dengan dependency. Proses pembentukan kriteria/subkriteria dan penilaian untuk menghasilkan bobot diperoleh dari pihak expert yang berada pada perusahaan tempat studi kasus penelitian dilakukan. Proses penilaian pemasok dilakukan dengan memberikan penilaian menggunakan 5 (lima) skala untuk masing-masing pemasok yang kemudian hasilnya akan diperbandingkan. Hasil dari metode ini adalah urutan ranking pemasok pada suatu proses pengadaan. Dari penelitian ini dapat diketahui bahwa metode fuzzy ANP terbukti tepat digunakan dalam konteks pengadaan bahan baku pada kasus yang dibahas karena kriteria/subkriteria yang digunakan memiliki ketergantungan satu sama lain, serta mampu meminimalisasi ketidakpastian atau ketidaktepatan dalam melakukan penilaian. Dengan menggunakan metode ini, diperoleh kriteria yang memiliki bobot paling tinggi yaitu kriteria kualitas SDM yang mempengaruhi sebanyak 6 kriteria lainnya, diikuti dengan kriteria kualitas barang, reputasi pemasok, harga, dan metode pengiriman. Kata kunci: Fuzzy-ANP, model keputusan, multi criteria decision making (MCDM), pengadaan, pemilihan pemasok.Abstract. The issue of supplier selection is an important issue in the company because it will determine the company's ability to ensure the availability of raw materials in production. This study aims to establish a decision-making model for supplier selection which considers many criteria in which there is dependence between criteria. The method used is fuzzy-analytic network process (fuzzy-ANP). The combined fuzzy and ANP methods is used not only to consider dependencies between criteria, but also to minimize uncertainty and inaccuracy in the assessment of importance of each criterion. Four major stages used in the decision model, namely the establishment of supplier selection criteria and sub-criteria, the process of determining dependencies among the criteria, the weighting of the criteria/sub-criteria, and the last one is supplier assessment process. The process of weighting the criteria results in two data, criteria weights without dependency and criteria weights with dependency. The process of formation of criteria/sub-criteria and the ratings to generate weights were obtained from the experts from the company where case study was done. Supplier rsting process is done through assessment process using the 5 (five) scale rating. The results of rating for each supplier will then be compared. The results of this method is the ranking of suppliers in a certain procurement process. From this research it is known that the method used, fuzzy ANP, is proved to be appropriate considering that there are dependencies among the criteria/ sub-criteria used and the method is useful to minimize uncertainty or inaccuracy in the assessment process. By employing this method, criteria with the highest weight was obtained, that is quality of human resources which affect as much as 6 other criteria, followed by quality of product, supplier’s reputation, price, and delivery method.Keywords: Fuzzy-ANP, decision model, multi criteria decision making (MCDM), procurement, supplier selectio

Pengambilan Keputusan Pemilihan Pemasok Di Perusahaan Manufaktur Dengan Metode Fuzzy ANP

. The issue of supplier selection is an important issue in the company because it will determine the company's ability to ensure the availability of raw materials in production. This study aims to establish a decision-making model for supplier selection which considers many criteria in which there is dependence between criteria. The method used is fuzzy-analytic network process (fuzzy-ANP). The combined fuzzy and ANP methods is used not only to consider dependencies between criteria, but also to minimize uncertainty and inaccuracy in the assessment of importance of each criterion. Four major stages used in the decision model, namely the establishment of supplier selection criteria and sub-criteria, the process of determining dependencies among the criteria, the weighting of the criteria/sub-criteria, and the last one is supplier assessment process. The process of weighting the criteria results in two data, criteria weights without dependency and criteria weights with dependency. The process of formation of criteria/sub-criteria and the ratings to generate weights were obtained from the experts from the company where case study was done. Supplier rsting process is done through assessment process using the 5 (five) scale rating. The results of rating for each supplier will then be compared. The results of this method is the ranking of suppliers in a certain procurement process. From this research it is known that the method used, fuzzy ANP, is proved to be appropriate considering that there are dependencies among the criteria/ sub-criteria used and the method is useful to minimize uncertainty or inaccuracy in the assessment process. By employing this method, criteria with the highest weight was obtained, that is quality of human resources which affect as much as 6 other criteria, followed by quality of product, supplier's reputation, price, and delivery method

Requirement Volatility, Standardization and Knowledge Integration in Software Projects: An Empirical Analysis on Outsourced IS Development Projects

Information systems development (ISD) projects are highly complex, with different groups of people having  to collaborate and exchange their knowledge. Considering the intensity of knowledge exchange that takes place in outsourced ISD projects, in this study a conceptual model was developed, aiming to examine the influence of four antecedents, i.e. standardization, requirement volatility, internal integration, and external integration, on two dependent variables, i.e. process performance and product performance. Data  were collected from 46 software companies in four big cities in Indonesia. The collected data were examined to verify the proposed theoretical model using the partial least square structural equation modeling (PLS-SEM) technique. The results show that process performance is significantly influenced by internal integration and standardization, while product performance is  significantly influenced by external integration and  requirement volatility. This study contributes  to a better understanding of how knowledge integration can be managed in outsourced ISD projects in view of increasing their success